Get in Touch With Us
Got a question about one of the offshore casinos we've reviewed, spotted something that needs updating, or want to flag a concern? This is where to send it. We read every message that comes through and reply as a real person, not a template.
How to Reach Us
Email is the most reliable route: [email protected]. Tell us upfront what your message is about — a review query, a correction, or something else — and we'll route it to the right person faster.
We aim to reply within a couple of working days. During busy periods it can take a little longer, but every message gets a genuine response.
What This Site Does — and Doesn't Do
Casino Sites ZA compares offshore-licensed online casinos that accept South African players, ranked on withdrawal speed, ZAR and crypto banking, and whether welcome bonus terms hold up in practice. We're an independent comparison site — not an operator, not a payment processor, and not a customer support desk for any casino listed here.
That means we can't process withdrawals, unlock accounts, action self-exclusion requests, or resolve disputes with an operator. Those requests go directly to the casino in question through their own support channels. If you're unsure how to raise something with a specific brand — 22Bet, Coincasino, LuckyBlock, Coinpoker, or Megadice — check their help section first; we're happy to point you in the right direction if you get stuck.
What You Can Contact Us About
- Review accuracy — If a minimum deposit, wagering figure, or bonus term we've published looks out of date, tell us. Offshore operators change terms often, and we'd rather correct it than leave it standing.
- Site feedback — Ideas for what to compare next, or something on the site that's unclear.
- Payment and banking questions — General questions about how Instant EFT, Ozow, Capitec Pay, or crypto deposits work with the casinos we cover are welcome. We can't troubleshoot a specific declined transaction; that's a matter for your bank or the casino's own support.
- Partnership or editorial enquiries — If you represent a licensed payment provider or gambling support organisation and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you to appropriate support, and we'd urge you to also contact the National Responsible Gambling Programme directly.
Important Context Before You Write In
The casinos reviewed on this site are licensed offshore — typically under the Curaçao Gaming Authority or the Government of Anjouan — and are not licensed by South Africa's National Gambling Board or any provincial gambling board. The National Gambling Act 2004 does not license online casino operators locally, which puts offshore play in a legal grey area for South African players. If a dispute arises with an operator, it's resolved under that operator's own terms and licensing jurisdiction, not through South African courts or regulators. We can help you understand what to check before you deposit, but we can't intervene in an individual dispute.
Recreational gambling winnings are generally not treated by SARS as gross income, but this is general information, not tax advice — speak to a qualified tax practitioner about your own situation.
If you're comparing other markets, our page on trusted non-GamStop casinos in the UK covers a separate audience and set of rules and isn't applicable to South African players.
Need Support Rather Than Answers?
If gambling has stopped feeling like entertainment — you're chasing losses, hiding spend, or gambling money you need for other things — please contact the National Responsible Gambling Programme on 0800 006 008, free and available 24/7. This is a support line, not something we run, and reaching out doesn't require you to explain yourself to us first. You must be 18 or older to gamble in any form covered on this site.
We appreciate you taking the time to read this far. Whatever your reason for writing in, we'll do our best to give you a straight, useful answer.